Terms and conditions

Welcome to LiTTLE HANGS. 

Our artwork is a custom made product. Please ensure you have measured your space and reviewed your purchase prior to placing your order. If you’ve accidentally ordered an incorrect size or style, please just let us know. We’re always happy to help!

This website is operated and owned by littlehangs.com and the following terms and conditions govern the use of this site. We want you to be completely satisfied with your purchase, so when you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read all these conditions carefully prior to your purchase, as once items have been purchased, you are therefore agreeing to abide with these. If you remain uncertain about any of these please email us at hello@littlehangs.com.

Our store is hosted by Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.  

COPYRIGHT

All curated artwork is copyright LiTTLE HANGS. Any unauthorised reproduction is a violation of international copyright law.

When purchasing an original artwork please note that the image may be used for use on our website or promotional materials in the future. 

Copyright of our artwork and the information on this web site including but not limited to; graphics, logos, text, images is owned by LiTTLE HANGS (unless otherwise indicated.) All rights reserved. All contents of our web site are solely intended for your personal, non-commercial use. Any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by LiTTLE HANGS.

SECURITY

LiTTLE HANGS does not record or collect any credit card details you may provide when purchasing products from our website. Your credit card details are securely processed by STRIPE.

PRIVACY

Any personal information that you provide to us including your name, address, telephone number and email address will not be sold, released or rented to any other entities or individuals outside of LiTTLE HANGS.

PRICING

All pricing is in Australian Dollars (AUD). All costs associated with the shipping and packaging of your kids artwork to and from LiTTLE HANGS HQ is included in your purchase and part of our bespoke service to you. The shipping cost of the finished piece of art will be added to your order at checkout.  

DISCOUNT CODES AND PROMOTIONS

At times we will run discounts and promotions. Each promotion is identified by a specific Discount Code and has different requirements and redemption rules. Please check your code — all requirements stated must be met to receive the discount.

Limit of one discount code use per email address unless otherwise specified. Codes are intended for single use only. 

PAYMENTS

We accept all major credit cards through STRIPE.

PRODUCTION TIME FRAME

All LiTTLE HANGS orders are custom made in Sydney. So please allow around 2-3 weeks from original order for delivery of goods. We’ll obviously endeavour to get orders out as fast as we can, but during busy periods it can take the full amount of time quoted.

INTERNATIONAL ORDERS - DUTIES AND TAXES

Orders placed outside Australia may be subject to customs inspection and liable for duties and taxes on importation into the destination country. Please make sure you check with the relevant customs the cost of these fees before you make your purchase as your package will not be released from customs until these payments are made. Each customer is responsible for paying any fees, duties or taxes which are levied in the destination country in regards to their shipment. LiTTLE HANGS is unable to advise how much these duties will cost and is not liable to pay them. International Orders go through our custom order system whereby we ask that you will post your original artworks to us. We will then discuss preferred international shipping method(s) which will be organised and paid for by you. Here you will choose whether you prefer the framed artwork shipped to you or a poster version carefully packed and sent in a sturdy poster tube.

RETURNS AND EXCHANGES (Australia only)

LiTTLE HANGS wants you to be completely satisfied with your purchases, so we ensure all items are listed correctly online with their size, dimensions and edit descriptions. If an item is not what you expected please email us at hello@littlehangs.com.

Please choose carefully as there are no returns, exchanges or change of mind with artwork that has been made to order for you. 

MAINTENANCE AND CARE

We recommend you avoid hanging your item in direct sunlight and in an area exposed to moisture, rain or water. Please refer to the instructions contained within each piece as each of our artworks has their own hanging method.

FAULTY ITEMS AND DAMAGES

LiTTLE HANGS pieces are hand made using high quality products. Any slight markings or variations on the piece are intentional. All pieces are thoroughly checked before we send them and packaged with care. In the unlikely occurrence that you receive an item that is notably faulty or damaged, please contact us immediately and we will rectify this for you.

Please also note that damaged and faulty items are subject to the same conditions as both returns and exchanges. If you receive a package which you can see is damaged or opened please be sure the courier is aware before you sign for your order.

SHIPPING AND DELIVERY

We ship via Australia Post for all for domestic smaller items and a variety of courier companies for all framed artwork.

General delivery time is around 1-3 working days for domestic delivery. Please note these delivery times are estimates only and not guaranteed. We highly recommend customers provide a business address for shipping. We will always keep you in the loop and advise of delivery method, but if you have any questions about shipping or delivery options, please refer to our SHIPPING section or send us an email at hello@littlehangs.com.